Customer Experience

This course is aimed for professionals who seek to learn how to demonstrate behaviors & commitment in creating great customer experience to stay ahead of the competition.
Participants will learn the difference between customer service & customer experience, the importance of customer experience, what customers expect from service provider, how to build engagement & technique to handle complaints effectively in building customer loyalty.
This course is suitable for Frontliners (Customer Service, Teller/Cashier, Customer Support, Service Assistant)
Length: 1 day
If you would like to inquiry more about this class, click here

This course is aimed for professionals who seek to learn how to role-model & instill customer experience culture within their team/organization to achieve & maintain a competitive edge.
Participants will learn how to build a platform of customer experience journey, prioritize service excellence, inspire others as uplifting service leader & ensuring consistent improvements.
This course is suitable for Front End/Business Supervisors, Managers & Executives
Length: 1 day
If you would like to inquiry more about this class, click here

This course is aimed for professionals who seek to learn how "THINK LIKE CUSTOMERS" principle influences company performance, how customer experience influence customer’s business decisions and what are customer experience in digital era
Participants will learn the characteristics of companies that have CUSTOMER-CENTRIC values, touchpoints that create customer experiences, behaviour that can adapt to changes in the digital era
This course is suitable for Staffs, Officers, Supervisors, Managers and Executives
Length: 1 day
If you would like to inquiry more about this class, click here

This course is aimed for professionals who seek to learn how to understand the reasons why Frontliners need to perform CROSS-SELL & UP-SELL, to develop skills in implementing CROSS-SELL & UP-SELL techniques effectively and to handle customer objections when performing CROSS-SELL & UP-SELL
Participants will learn benefits for individuals and companies when Frontliners are capable of performing CROSS-SELL & UP-SELL, the differences and characteristics of cross-sell and up-sell, how to identify why customers need to purchase from you, handling customer objections.
This course is suitable for Staffs, Officers, Supervisors, Managers and Executives
Length: 1 day
If you would like to inquiry more about this class, click here

This course is aimed for professionals who seek to learn the factors that can generate sales, how to create customer interest and successfully close sales, and how to practice various negotiation skills according to the needs and situations encountered
Participants will learn the difference between aimless sales and needs-based sales, steps to generate customer interest, asking questions to identify needs, providing appropriate solutions, techniques for handling customer objections and resistance
This course is suitable for Staffs, Officers, Supervisors, Managers and Executives
Length: 1 day
If you would like to inquiry more about this class, click here

This course is aimed for professionals who seek to learn how to understand the concept of determining the right business strategy, the challenges of implementing business strategies in a company, and the techniques for implementing predetermined business strategies
Participants will learn approaches to achieve business goals, ways to understand and manage data, challenges of business strategies that are not aligned with the overall company strategy, creating a business model, conducting market analysis, formulating strategies and challenges in implementing strategies
This course is suitable for Staffs, Officers, Supervisors, Managers and Executives
Length: 1 day
If you would like to inquiry more about this class, click here